Gardeners Wandsworth Privacy Policy
This Privacy Policy explains how Gardeners Wandsworth collects, uses, stores and protects personal data relating to customers and prospective customers in the Wandsworth area. It is intended to meet the requirements of the UK General Data Protection Regulation and related data protection laws. By using our gardening services or contacting us to make an enquiry, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all Gardeners Wandsworth customers, and prospective customers, whose personal data we process in connection with the provision of our gardening and related services in the Wandsworth area.
Data controller
Gardeners Wandsworth is the data controller responsible for deciding how and why your personal data is used. This means we determine the purposes and means of processing your personal data in connection with our services.
Types of personal data we collect
We collect and process personal data that is necessary for us to provide our services, manage our relationship with you and comply with our legal obligations. The types of personal data we may collect include:
Identification and contact details such as your name, address, service address, and any other contact details you choose to provide so that we can communicate with you about quotes, bookings and ongoing work.
Service and contract information such as details of the gardening services requested, property access information you choose to share, scheduling preferences, records of site visits, quotes, invoices, payments and service history.
Communication records such as emails, messages, notes from phone calls and any feedback you provide so that we can respond to your enquiries, manage bookings and address any issues.
Financial and payment information such as records of payments made and payment method details, to the extent necessary to process payments and maintain appropriate accounts and records.
Technical information such as basic information obtained from your use of our website or online enquiry forms, which may include the date, time and method of contact. We do not seek to identify individuals solely through technical data but may use basic technical data to support security and service administration.
How we collect your personal data
We usually collect personal data directly from you. This may occur when you contact us to request a quote, make a booking, ask a question, or when you provide information to our gardeners during a visit. We may also collect data when you submit an online enquiry form or respond to our communication about existing or future services.
In some cases, we may receive your details from another person who recommends our services to you or books services on your behalf. Where we receive data about you from a third party, we will treat it in accordance with this Privacy Policy.
Lawful bases for processing personal data
We process your personal data only where we have a valid lawful basis under data protection law. The principal lawful bases we rely on are:
Performance of a contract: We process personal data where it is necessary to provide our services, respond to your requests, issue quotes, manage bookings and carry out gardening work at your property.
Legitimate interests: We process personal data where it is necessary for our legitimate interests, or those of a third party, and where these are not overridden by your rights and interests. This may include managing our business operations, maintaining service quality, handling enquiries and protecting our legal rights.
Legal obligations: We may process personal data to comply with legal and regulatory obligations, such as maintaining accounting records and responding to lawful requests from public authorities.
Consent: In limited cases, we may rely on your consent, for example where we send you certain types of optional marketing communications. Where we rely on consent, you have the right to withdraw it at any time.
How we use your personal data
We use your personal data for the following purposes:
To provide gardening and related services, including assessing your requirements, scheduling and carrying out visits, and managing any follow-up work.
To prepare and issue quotes, confirmations, invoices and payment reminders, and to keep appropriate business and financial records.
To communicate with you about your enquiries, bookings, service updates, changes to our terms and this Privacy Policy, and important information relating to the services you receive.
To improve and develop our services, including reviewing feedback, managing quality and training and supervising staff or contractors.
To manage and protect our business, including the prevention and detection of fraud or misuse, and the exercise or defence of legal claims.
Data retention
We retain personal data only for as long as is necessary for the purposes for which it was collected, including for the purpose of meeting any legal, accounting or reporting requirements.
In general, we retain customer records, including contact details, service history and related correspondence, for as long as you are an active customer and for a period after the end of the relationship so that we can answer queries about past work and comply with legal obligations.
Accounting and tax-related records are kept for the period required by applicable law. Where we no longer need personal data for the purposes for which it was collected, and there is no legal obligation to retain it, we will securely delete or anonymise it.
Data processors and third-party recipients
We may share your personal data with trusted third parties who act as data processors on our behalf. These service providers are permitted to process your personal data only in accordance with our instructions and are required to keep it secure.
Such processors may include providers of administration and booking tools, payment processing services, accounting software, document storage, and information technology support services. We take care to ensure that these processors offer appropriate safeguards for your personal data.
We may also share personal data with professional advisers such as accountants or legal advisers where this is necessary for the management of our business or the protection of our legal rights, as well as with public authorities or law enforcement where required by law or in response to valid requests.
We do not sell your personal data and do not share it with third parties for their independent marketing purposes.
International transfers
If we use service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as reliance on adequacy regulations or standard contractual clauses, in accordance with data protection law.
Security of your personal data
We take reasonable technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures may include restricted access controls, password protection, secure storage and appropriate staff or contractor confidentiality obligations.
While we take steps to protect your personal data, no transmission of information is completely secure. You are responsible for keeping any communication methods you use to contact us reasonably secure.
Your data protection rights
Under data protection law, you have several rights in relation to your personal data. These rights apply to all Gardeners Wandsworth customers and prospective customers in the Wandsworth area, subject to certain legal limitations and exemptions. Your rights include:
Right of access: You have the right to request confirmation of whether we process your personal data and to request a copy of that data.
Right to rectification: You have the right to ask us to correct inaccurate or incomplete personal data about you.
Right to erasure: In certain circumstances, you may ask us to delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no other legal basis to retain it.
Right to restriction: You have the right in some cases to request that we restrict our processing of your personal data, such as while we verify its accuracy or consider an objection you have raised.
Right to object: You may object to processing that is based on our legitimate interests. We will stop processing your personal data unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms or where processing is required for legal claims.
Right to data portability: Where we process your personal data by automated means and on the basis of consent or a contract, you may be entitled to receive that data in a structured, commonly used and machine-readable format and to have it transmitted to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing that took place before consent was withdrawn.
Exercising your rights and complaints
If you wish to exercise any of your data protection rights, or have questions about this Privacy Policy or how we handle your personal data, you may contact us using the usual contact details you use for our services.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve your concerns.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, our internal practices or legal requirements. Any such changes will apply from the date of publication. We encourage you to review this Privacy Policy periodically to remain informed about how we protect your personal data as a customer of Gardeners Wandsworth in the Wandsworth area.
